When will my item ship?
Shipping processing time is 1 – 3 days. Picking and packing usually occurs between Tuesdays and Fridays. You will receive a tracking number via email as soon as your order is shipped.
This excludes backorder items.
What does Custom order / Back order mean and when will my item arrive?
If you added something to cart which was shown as Custom Order/Back Order or Pre-Order, this item is not currently on the shelf and is on backorder.
Individual lead times are displayed on the item listing. Lead times may be 2 to 12 weeks* (depending where we are in the import-shipment cycle).
*This does not include custom order rifle stocks which may have a lead time up to 9 months depending on the brand and model– please email us for confirmation before order.
What shipping method do you use? Can I send to PO Box?
Generally standard shipping is by courier or Australia Post (which takes 4 to 10 business days for most of Australia).
Yes, we can ship to a PO box using Australia Post (unless its a serialized part then it must go to a licensed dealer).
How much does shipping cost?
A shipping estimate calculator is provided on product pages. The total shipping cost will be displayed during checkout.
Collection from our workshop during business hours is at no cost.
Some special orders/international orders may have additional shipping fees which will be confirmed by us before order is paid.
My order hasn't arrived yet
We can investigate this with Australia Post or the relevant courier to find out where it is. But please note, Australia Post will only take action after the estimated shipping time has passed. You can find Australia Post's estimated shipping times here (sending from post code 5096): https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Collection, transfer or shipping for serialised components or firearms
Taking posession of firearms or serialised components is in accordance with the SA Firearms Act and Regulations. By default all serialised components for sale on our webstore will be marked as Collection only and incur a transfer admin fee. Goods can be transferred to your preferred local dealer (please contact us to confirm shipping costs)
Goods may be collected from our workshop upon presentation of a valid firearms license and permit to acquire form issued by SA Police in line with the SA Firearms Act and regulations. Ignition Custom Engineering can process electronic permit to acquire forms for SA license holders (fee applies). Goods can also be held in storage if required (contact us for a quote).
We are not responsible for damage or losses which may occur during transit.