When will my item ship?
Orders are packed & collected by the courier Tuesday to Friday. Shipping processing time is 1 – 3 days.
You will receive a tracking number via email shortly after your order is packed for shipping.
What shipping methods do you use?
Australia Post Standard
Australia Post Express
What does Custom order / Back order mean and when will my item arrive?
If you added something to cart which was shown as "Custom Order/Back Order or Pre-Order", this item is not currently on the shelf.
This means more are on the way and incoming stock has been allocated to you (and as soon as it arrives, it will be shipped out).
If a product is a backorder, custom order or pre-order, individual lead times are displayed on the item listing.
Note some items can take 6-12 months, usualy for custom parts made in USA where the lead times are crazy! All the more reason to support Australian Made.
If you have any questions about lead times, just give us a call or shoot us an email before raising the order.
What shipping method do you use? Can I send to PO Box?
Generally standard shipping is by Australia Post.
Yes, we can ship to a PO box using Australia Post (unless its a serialized part then it must go to a licensed dealer).
How long will shipping take?
See the following link for the latest Australia Post delivery times: https://auspost.com.au/service-updates/domestic-delivery-times
Standard shipping - 4-10 days (most areas of Australia). NT and WA can take a few days longer
Priority / Express - 1-4 days (most areas of Australia). NT and WA can take up to 8 days
Do you offer Express Shipping or a Priority Service?
You bet! We want you get your hands on this awesome gear as much as you do, so we offer a priority service. Just select the Priority/Express option at checkout.
How much does shipping cost?
A shipping estimate calculator is provided on product pages. The total shipping cost will be displayed during checkout.
Collection from our workshop during business hours is at no cost. Please note you will need to make an appointment to collect as our workshop is open to the public by appointment only.
Some special orders/international orders may have additional shipping fees which will be confirmed by us before order is paid.
Do you ship Internationally?
Yes, most parts can be shipped internationally. Some items will require an export permit. Contact us and we will quote up shipping and lead times.
My order hasn't arrived yet
We can investigate this with Australia Post or the relevant courier to find out where it is.
But please note, Australia Post will only take action after the estimated shipping time has passed.
It can take several days to achieve a resolution with Australia Post. But our team will keep you posted.
You can find Australia Post's estimated shipping times here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
We are not responsible for damage or losses which may occur during transit. This includes parcels which are marked as delivered.